Terms & Conditions


1 In these Terms and Conditions the “Partnership” shall refer to Hannah Woodhouse Designs (Hannah Woodhouse & William Denniston of 27 Southey Road, London SW9 0PD) where appropriate

2 Every offer, quotation, acceptance and Contract for the sale or supply of goods or work, materials and/or services (hereinafter “the Goods”) by the Partnership to any purchaser (hereinafter “the Customer”) is subject to these Terms to the exclusion of any Terms proposed or referred to in the Customer's order, in correspondence or elsewhere, or implied by trade practice, or by any previous dealings between the Partnership and the Customer

3 The Customer acknowledges that there are no representations outside these Terms which have induced him or her to enter into a Contract with the Partnership

All descriptions and illustrations contained in the Partnership's catalogues, price lists and advertisements or otherwise communicated to the Customer are intended to present a general description of the Goods and shall not form any part of any Contract for the sale of the Goods

All Orders must be made or confirmed by the Customer in writing and are expressly subject to and on the Terms and Conditions contained herein

1 The price payable for the Goods shall be as specified in the Partnerships's current price list at the date of the dispatch of Goods. The Partnership reserves the right to increase the price of any Goods before delivery to the Customer by written notice, specifying the details of such increase

2 Unless otherwise stated all prices are exclusive of UK VAT
3 In the case of Goods purchased for export, UK VAT will not be
charged if:-
1 The supply is zero rated or exempt from UK VAT
2 The Customer is VAT registered in the European Union (EU).
A valid EU VAT number must be supplied to the Partnership as well as satisfactory evidence that the Goods were exported as stipulated by United Kingdom Custom & Excise authorities. UK VAT will be charged at the current rate if these requirements are not met
3 The Customer uses a shipper or shipping agent approved by the Partnership and the Customer complies and procures that such shipper or shipping agent complies with all relevant requirements of the United Kingdom Custom and Excise authorities applicable to VAT including the provision to the Partnership of a Certificate of Shipment


1 The Customer will be invoiced by the Partnership in respect of the Goods supplied
2 In the case of all Goods (other than those for export) payment will be due as follows:-
1 Payment from United Kingdom Customers with trade credit accounts shall be within 30 days of the date of the Partnership's invoice
2 Payment in all other cases will be on a proforma basis with a Deposit of 50% upon placing the Order. The Partnership will not accept an Order until the Deposit has been paid and the estimated lead time until delivery of the Goods will run from the date of the receipt of the Deposit by the Partnership. The balance of 50% (the "Final Balance") will become payable when the Goods are ready for despatch and must be paid before despatch of the Goods to the Customer or on collection or delivery of the Goods to or by the Customer, whichever event is earlier

3 In the case of all Goods to be exported payment must be made in full in cleared funds before the Partnership will release such Goods for collection by or delivery to the Customer
4 All payments shall be made in Pounds Sterling, Euros or US Dollars as specified on the Order. If payment is made in any other currency or in Sterling other than cash, a bank transfer or bankers draft drawn on a London clearing bank, the Customer will meet all bank charges and costs incurred by the Partnership in exchanging or cashing such payments
5 Payment can be made directly into one of the Partnership's bank accounts, details of which will be supplied by the Partnership
6 Payment can also be made by Mastercard or Visa card, which will be subject to a surcharge of 1.5%
7 If the Customer fails to pay the Final Balance within 60 days of being notified that the Goods are ready for dispatch, the Partnership may at its discretion cancel the Contract, forfeit the Customer’s Deposit and sell the Goods. In such an event the Customer will not be entitled to a refund of any monies paid


Without prejudice to any other common law or statutory rights of the Partnership, the Customer will be charged interest on any payment overdue at the rate of 10% p.a. If the Customer delays despatch of the Goods after notification that the Goods are ready for despatch by more than 28 days, the Partnership may charge such interest on the Final Balance. In addition, the Partnership reserves the right to charge a Storage Fee which will also become payable 28 days after notification that the Goods are ready for despatch and will be charged at 1% of the total value of the Order per month or part thereof


1 Risk or loss and/or damage to the Goods passes to the Customer when the Goods are dispatched from the Partnership's premises or 7 days after the Customer has received notice from the Partnership that they are available for collection from the Partnership's premises if earlier. After risk passes to the Customer, the Partnership shall not be liable to the Customer for loss or damage of any kind
2 The property in the Goods supplied shall not pass to the Customer
until the whole price has been paid together with any monies then outstanding from the Customer to the Partnership. Until such payment the Goods supplied shall remain the sole and absolute property of the Partnership as legal and beneficial owners and the Customer shall hold the Goods as bailee for the Partnership and the following provisions of this clause 7 shall apply
3 If the Customer sells or disposes of the Goods before the price is paid the Customer shall hold on trust for the Partnership the whole of the proceeds of such sale and shall account to the Partnership for the same within 14 days of the date of sale
4 The Customer shall not:-
1 Pledge the Goods or allow any lien to arise thereon;
2 Deal with or dispose of the Goods other than by a sale to an
independent purchaser paying full market value therefore in the
ordinary course of the Customer’s business;
3 Hold itself out as the Partnership's agent in respect of the
4 If the Customer defaults in the punctual payment of any sum
owing to the Partnership, the Company shall be entitled to the immediate return of all Goods supplied by the Partnership to the Customer in which the property has not passed to the Customer. The Customer hereby authorises the Partnership to recover the Goods and hereby grants an irrevocable right and license to the Partnership's servants and agents to enter upon all or any of the Customer's premises with or without vehicles during normal business hours for that purpose. Demand for recovery of Goods by the Partnership shall not of itself discharge the Customer's liability to pay the whole of the price and take delivery of the Goods or the Partnership's rights to sue for the whole price


Where the Partnership supplies Goods on approval the following terms apply:-

1 The Goods supplied remain the sole and absolute property of the Partnership as legal and beneficial owners unless and until payment for the goods is made in full
2 The risk of loss or damage to the Goods supplied on approval shall pass to the Customer from the time they are dispatched from the Partnership's premises until the time they are returned to the Partnership's premises. For the purposes of return of the Goods, the Goods will not be treated as returned until the Partnership has signed an Acknowledgment of Receipt and Condition. The Partnership undertakes that such an Acknowledgement will be supplied to the Customer
3 If the Goods supplied on approval are not returned to the Partnership's premises within 7 days of their dispatch, the Customer shall be deemed to have accepted the Goods supplied on approval and will be obliged to purchase them at the price stated in the Partnership's current price list and otherwise on these Terms and Conditions
4 All Goods supplied on approval will be invoiced immediately and will be credited on their return providing the Partnership has issued an Acknowledgement of Receipt
5 If Goods supplied on approval are returned damaged, the Customer will be deemed to have purchased them and no credit will be issued


1 Any times or dates for delivery given are estimates only and the time of delivery shall not be of the essence. In no circumstances shall the Partnership be liable to compensate the Customer in damages or otherwise for non-delivery or late delivery of the Goods supplied by the Partnership for whatever reason or for any loss consequential or otherwise arising therefrom
2 The Partnership may fulfil orders by delivering in instalments unless otherwise stated. Should the Partnership be prevented from delivering part of the Goods, the Partnership shall deliver and the Customer shall take and pay for such part of the Goods as the Partnership shall be able to deliver

3 All prices quoted for delivery are for delivery from the Partnership's premises in the UK. The cost of delivery includes all packaging, insurance and freight charges from the Partnership’s premises to the Customer’s declared delivery address
4 The Customer must carefully inspect the packaging of all deliveries as soon as they are received. If the packaging is damaged in any way, the Customer should note any such damage on the delivery note and should refuse to confirm by signature that the Goods have been received in good condition. In the case of damaged packaging, this must be reported to the Partnership immediately. The Partnership will not accept any claim for damage to the Goods if the packaging was received in a damaged condition and this was not noted on the delivery note and reported to the Partnership immediately
5 The Customer is responsible for unpacking and inspecting the Goods immediately upon receipt and shall inform the Partnership of any defects, damage or shortages by written notice of the same within 3 days of the date of delivery. If the Customer fails to give such notice the Customer shall be deemed to have accepted the Goods and the Partnership will not accept any subsequent claims for defects, damage or shortages that are made at a later date
6 The Customer should not book an electrician or other tradesman for installation until the Goods have been received and fully inspected. The Partnership will not be held liable for any costs incurred by the Customer in the event of abortive costs incurred as a result of failing to properly inspect the Goods prior to installation or prior to the booking of a tradesman
7 In the case of non-delivery of the Goods supplied, the Customer shall inform the Partnership in writing within 7 days of receipt of the Partnership's invoice


1. Subject to sub-paragraph 10.4 below the Partnership shall not be liable to the Customer: -
1 For defects or shortages in quantity of the Goods supplied unless the Customer complies with the provisions of paragraphs 9.4 and 9.5 above and for non-delivery of the Goods or damage to or loss of the

Goods or any part thereof in transit (whether the Goods are carried by the Partnership's own transport or by carrier on behalf of the Partnership) unless the Customer complies with the provisions of paragraphs 9.4, and 9.5 above
For defects in the Goods caused by fair wear and tear, abnormal conditions of storage or use or the application of any treatment or process whatsoever to the Goods after delivery or any act, neglect or default of the Customer or third party
For any other defects in the Goods unless notified in writing to the Partnership within 7 days of the date of the Partnership's invoice for the Goods
by the Partnership, the Partnership's only obligation shall be its option to make good any shortage or non-delivery and/or to replace or repair any Goods found to be damaged or defective. The Partnership may require any allegedly defective Goods to be returned to it at its expense before making good or replacing the Goods and the Partnership's aggregate liability to the Customer whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the cost of the defective, damaged or undelivered goods giving rise to such liability as determined by the net price invoiced to the Customer for the Goods
3. Subject to the foregoing and to sub-paragraph 10.4 below these Terms set out the Partnership's entire liability in respect of the Goods and the Partnership's liability hereunder shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities expressed or implied statutory or otherwise in respect of the quantity or the fitness for any particular purpose of the Goods or otherwise except any implied by law of statute and which by law of statute cannot be excluded. Save as provided in these Terms the Partnership shall not be under any liability whether in contract, tort or otherwise in respect of defects in the Goods or failure to correspond to any specification or sample for any injury, damage or loss resulting from such defect or from any work done in connection therewith
4. These Terms and Conditions do not affect the statutory rights of a Customer who is a consumer. No provisions in these Terms and Conditions which would be void by virtue of the provisions of the Unfair Contract
Subject to sub-paragraph 10.4 below, where liability is accepted
Terms Act 1977 (as amended) shall apply to any person who deals as a consumer. For the purposes of the foregoing the expression “consumer” shall have the meaning ascribed thereto in section 12 of the Unfair Contract Terms Act 1977. Notwithstanding anything else in these Terms and Conditions any liability for death or personal injury on the part of the Partnership is not excluded or restricted


1 The Partnership may at its option cancel or suspend any Contract if the Customer fails to make any payment due pursuant hereto or if the Customer fails to perform any obligation on its part under any Contract with the Partnership. In the event of such cancellation the Partnership will have no obligation to return any monies paid by the Customer. Any such monies will be offset against the costs and losses incurred by the Partnership
2 If an order is cancelled by the Customer before delivery and before payment of all monies due under the contract, the Customer will still be liable to pay all monies outstanding under the Contract and the Customer will indemnify the Partnership against all loss or damage arising from such cancellation including consequential loss
3 No goods will be accepted for return without prior written agreement by the partners. Any agreed return will be credited less a handling charge of 50% of the net sales value of the Goods. The cost of returning the goods to the Partnership to be borne by the Customer. A credit will only be issued if goods are returned in the original packing, undamaged and in a saleable condition
4 If Goods are accepted for return in accordance with Clause 11.3 above, the Partnership will issue a credit note which will be valid for 12 months. The Partnership will not refund money for any such agreed returns
5 Goods purchased during a Promotional Sale or from the Partnership's factory outlet in the UK are purchased strictly as seen. No warranty is given or implied as to the condition of such Sale Goods and they may not be returned under any circumstances


The Partnership shall not be liable for any loss or damage whatsoever to the Partnership which may be incurred directly or indirectly as a result of the operation of any factor beyond the Partnership’s reasonable control including (but without limitation) act of God, legislation, war, failure or interruption of supplies, strike or other industrial action by workers


The Partnership is not responsible for any loss or damage whatsoever to any products belonging to the Customer that are left with the Partnership for rewiring, repair or the carrying out of any other work. The Customer should insure his or her property accordingly


If the Customer, being an individual, becomes bankrupt or makes a voluntary arrangement with his or her creditors or, being a company, enters into liquidation or has a receiver appointed to its undertaking, property or assets or any part thereof or circumstances arise which entitle the Court or a creditor to appoint an administrative receiver or which entitle the Court to make a winding-up order or if the Customer commits any breach of any of his obligations to the Partnership, the Partnership may without prejudice to any of its other rights stop any Goods in transit and/or suspend and cancel further deliveries and/or by notice in writing to the Customer terminate any such Contract without liability of any nature whatsoever to the Partnership


Any notice given hereunder may be sent by prepaid first class post, by email or by facsimile and if so sent to the address of the party shown on the delivery note or such other address as the party may have given for this purpose and shall be deemed received in the case of a notice sent by first class post three days after dispatch and in the case of notices sent by email or facsimile on the date of dispatch


The Contract made with the Partnership incorporating these Terms and Conditions shall be governed and interpreted in accordance with English law and parties hereby submit to the exclusive jurisdiction of the English Courts

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